One year after its Spearfish call center collapsed under heavy snow during winter storm Atlas, business services company TMone has an agreement with the City of Spearfish to lease space in a new 40,000-square-foot building on the site of the old center.
The agreement means that TMone, one of the city’s largest private-sector employers, will remain in Spearfish in coming years. The company has employed as many as 200 Spearfish workers.
After the building collapse in October 2013, the city of Spearfish and Spearfish Economic Development Corp. stepped up to help TMone move to temporary quarters inside the city-owned Spearfish Recreation Center, where TMone staffers will continue working until the new building is completed in 2015.
“We have never had to ask our Spearfish teammates to do their best, it has always been inherent in their work ethic,” said Anthony Marlowe, co-founder and President of TMone. “We are committed to the people of Spearfish and are glad TMone’s Fortune 500 clients are as well. We look forward to having the capacity to introduce new and existing clients to our Spearfish operation once again.”
Based in Iowa City, Iowa, TMone LLC (pronounced Tee-Em-One) is a leading call center Business Process Outsourcing firm specializing in Customer Relationship Management, technology Integration, inside sales and customer service enterprise solutions. Inc. Magazine recently named TMone to its Fastest Growing Private Companies in America list for the eighth consecutive year. In addition to Iowa City and Spearfish, the company operates facilities in Dakota Dunes, S.D. and Des Moines, Iowa.
“TMone is a valued member of the Spearfish business community and we are looking forward to working with the company’s leadership team and the city to see this project through to completion,” said Bryan Walker, executive director of SEDC. “When life gives you lemons, you don't make lemonade. You use the seeds to plant an orchard.”
On Oct. 4, 2013, following days of warm temperatures, the weather turned cold, snowy and windy with surprising speed. By Sunday, the Northern Black Hills were buried under more than 2 feet of heavy, wet snow. Winter storm Atlas knocked down trees, cut power to thousands, stranded motorists and collapsed the roof of the city-owned TMone center on the Spearfish Business Park.
“Recovering from Winter Storm Atlas has proved challenging, however, this is an exciting opportunity for Spearfish to build a brand new facility to meet the current and future needs of TMone, while also providing additional capacity to support new economic development opportunities,” Walker said.
TMone is slated to occupy 10,000 square feet, he said. The rest of the 40,000-square feet will provide room for TMone to grow and for other businesses to relocate to Spearfish. Walker said SEDC will actively market the space to new and expanding businesses.
Spearfish Mayor Dana Boke said she is extremely happy that construction of the new facility is moving forward. She said the city’s goal was to preserve the TMone jobs and to help the company and its workers recover from the devastation of winter storm Atlas.
“We really wanted to finalize this process for the sake of the TMone people impacted by Atlas,” she said. “This will give them some peace of mind.”
Spearfish Economic Development